Jade’s Deep Cleaning & Detailing, LLC — Service Policies

Last Updated: September 20, 2026

At Jade’s Deep Cleaning & Detailing, LLC (“Jade’s,” “we,” “us,” or “our”), we believe great service begins with clear expectations and communication. These Service Policies explain what customers can expect when requesting, scheduling and receiving our cleaning and related services.

Estimates & Personalized Pricing

Every space is different. Pricing may vary based on factors including property size, condition, service type, requested tasks, required labor, frequency of service and special cleaning requirements.

Residential Cleaning may start at $85, Organization Services may start at $60, and Junk/Trash Removal may start at $60. These starting prices are not guaranteed prices for every property.

Deep Cleaning, Move-In/Move-Out Cleaning, Commercial Cleaning, Floor Care and other specialty services are generally provided through a customized quote.

Information, photographs and descriptions supplied by customers are used to prepare estimates. If the actual condition of the property or requested work materially differs from the information originally provided, we may revise the scope and price before performing additional work.

We will seek customer authorization before intentionally performing material additional billable work outside the agreed scope whenever reasonably practicable.

Appointments

Customers are responsible for providing accurate contact information, property information and service instructions when scheduling.

Appointment times may be subject to reasonable arrival windows because travel, traffic and the condition of previous properties can affect cleaning schedules.

If we anticipate a significant delay, we will make reasonable efforts to communicate with the customer.

Cancellations & Rescheduling

We understand that plans change.

Customers should provide at least 24 hours’ notice when canceling or rescheduling an appointment whenever reasonably possible.

Repeated last-minute cancellations, cancellations with insufficient notice, or appointments where our team arrives but cannot obtain authorized access to the property may be subject to a cancellation or trip fee if that fee was disclosed to and accepted by the customer before the appointment.

Nothing in this policy limits cancellation rights that a consumer may have under applicable law.

Property Access

Customers are responsible for providing safe and authorized access to the property at the scheduled service time.

Access instructions may include authorized keys, lockboxes, gate instructions or access codes.

Customers should provide only the access information necessary for us to perform the requested service.

If we cannot enter the property at the scheduled time because access was not properly arranged, the appointment may need to be rescheduled and an applicable disclosed trip or cancellation fee may apply.

Preparing for Your Cleaning

Customers are encouraged to remove or secure items that could prevent reasonable access to areas scheduled for cleaning.

Unless organization or decluttering is part of the agreed service, excessive clutter may limit the areas we can safely and effectively clean.

Customers should identify surfaces, materials, appliances or belongings requiring special care before service begins.

Valuables & Fragile Items

Before service, customers should secure cash, jewelry, medications, firearms, important documents, collectibles, sentimental items and other particularly valuable or fragile property.

Please tell us in advance about fragile items, specialty surfaces or belongings requiring special handling.

Children & Pets

Children and pets should remain safely away from active cleaning areas, equipment and cleaning products.

Customers must inform us of animals on the property and appropriately secure any animal that could interfere with service or present a safety concern.

We reserve the right to stop or postpone service if an animal or other condition presents an unreasonable safety risk.

Cleaning Products & Equipment

Jade’s may use professional or commercially available cleaning products and equipment appropriate for the requested service.

Customers should notify us before service of known sensitivities, surface restrictions or product preferences.

A request for a particular product is subject to availability and whether we consider its use appropriate for the requested task.

Floor Care

Floor-care services depend on the type, size and condition of the flooring and the treatment requested.

Customers should disclose any known manufacturer restrictions, previous treatments, coatings or unusual flooring conditions before service.

Junk & Trash Removal

Junk or trash removal is limited to the scope agreed upon before service.

Disposal, hauling, excessive volume, unusually heavy items or materials requiring special handling may involve additional charges when disclosed and approved.

We may decline materials that cannot lawfully or safely be transported or disposed of through our ordinary service.

Specialty & Hazardous Conditions

Standard cleaning does not automatically include hazardous-material remediation, biohazard cleanup, pest remediation, extensive mold remediation or other work requiring specialized licensing, equipment, training or insurance.

We reserve the right to decline or stop work involving unsafe or unknown conditions, including exposed needles, significant bodily-fluid contamination, active infestations, dangerous electrical or structural conditions, aggressive animals or unidentified hazardous substances.

Mold-Related Conditions

Jade’s does not represent itself through these policies as an environmental testing company or specialized mold-remediation contractor.

If suspected mold or another environmental hazard appears beyond the scope of ordinary cleaning, we may decline the affected work and recommend that the customer consult an appropriately qualified professional.

Damage or Service Concerns

We take customer property seriously.

If you believe accidental damage occurred during service or have a concern about the quality of service, please contact us as soon as reasonably possible after discovering the issue.

Providing photographs and a description of the concern may help us investigate.

Each report will be reviewed based on its individual circumstances. Customers should not independently deduct a disputed damage claim from an outstanding invoice unless an adjustment has been agreed to in writing.

Before-and-After Photographs

We may photograph work areas when reasonably necessary for service documentation, quality control or internal records.

Use of identifiable customer-property photographs for public advertising or marketing will be handled separately from ordinary service documentation.

Where appropriate, customers will be asked for permission before photographs that could reasonably identify them or their property are publicly used.

Recurring Cleaning

Weekly, biweekly and monthly cleaning arrangements may be available.

The scope, frequency and price of recurring service will be established with the customer.

If a recurring plan automatically renews or charges a customer's payment method, applicable renewal and cancellation terms will be disclosed as required before enrollment. Georgia specifically requires qualifying online automatic-renewal terms and cancellation methods to be disclosed to consumers.

Payments

Customers are responsible for paying authorized charges according to the invoice, estimate or service agreement.

Jade’s may suspend future appointments while an account has an outstanding balance.

Payment-card information should be processed through our approved payment provider rather than transmitted to us through ordinary email or text messages.

Our Commitment

Our goal is simple: meticulous cleaning, thoughtful service and results you can see.

Questions about these policies may be submitted through the contact information provided on our website.